If your server shows "Invalid hostname" in the server-list when attempting to query
If your server shows "Invalid Hostname" when querying on the serverlist, this usually means you are accessing a domain (or IP) pointed to our network, but not actually registered within our database.
Example of the error
Causes
You have a SRV record pointed directly to your server.ipv4.tcpshield.com CNAME
You are connecting directly to your CNAME (similar to SRV)
You have not registered your domain with TCPShield
You have misspelled your domain name when entering it in the dashboard
Fixes
If you have an SRV record, ensure it is going to a target that is registered on TCPShield (for example a subdomain that is already pointing to the protected CNAME)
Ensure the domain you're attempting to reach is registered within your dashboard, with a reachable backend IP
If it is registered, ensure it is spelled properly