Invalid Hostname
If your server shows "Invalid hostname" in the server-list when attempting to query
If your server shows "Invalid Hostname" when querying on the serverlist, this usually means you are accessing a domain (or IP) pointed to our network, but not actually registered within our database.
Causes
You have a SRV record pointed directly to your
example.ipv4.tcpshield.comCNAMEYou are connecting directly to your CNAME (similar to SRV)
You have not registered and verified your domain with TCPShield
Your root domain* is not verified on our panel (usually behind an SRV record)
You have misspelled your domain name when entering it in the dashboard
Fixes
If you have an SRV record, ensure it is going to a target that is registered on TCPShield (for example a subdomain that is already pointing to the protected CNAME)
Make sure you have your root domain is added and verified on the TCPShield web panel.
Ensure the domain you're attempting to reach is registered within your dashboard, with a reachable backend IP
If it is registered, ensure it is spelled properly
*It's important to note that
domain.com(your root domain) andxxx.domain.com(your subdomain) are two different types of domains.
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