Account sharing
Policies regarding MSPs and resellers on the TCPShield platform
This page serves to outline our reseller and MSP (managed service provider) policy as of 2024/03/20.
At this time, reselling is strictly prohibited unless your business is an approved reseller or MSP. While we permit sharing of plans, any account found susceptible of reselling would be terminated from the platform.
Approved MSPs
Currently, our approved MSPs and hosting providers are as followed:
cubeOps (Airee)
PebbleHost
AWAKENING 合同会社。
Zyphys
Jasmeow.Systems
Hurbs LLC (Mason H.)
Account sharing
Account sharing (only on Premium plan) is generally permitted provided the following conditions are met:
Each user you wish to share is on their own network, and no two servers share the same network.
Domains on each network only correspond to the server that network was intended for. In other words, ExampleMC and HubCraft cannot share the same network.
The sub users understand that the account owner (master) has full visibility of networks under their account.
A maximum of three distict servers are sharing the plan.
How to become an MSP
We are no longer accepting new MSP applications as of Feb 1st, 2023. This page will be updated when applications re-open.
To become an MSP, your business must fit the following criteria:
Domain registration date no earlier than than 1 year ago from time of applying.
Minimum of 10 customers which you are ready to onboard.
Provide formal documentation of either your registered LLC, or articles of incorporation, dating back a minimum of 1 year. Documentation must be provided from an official source in the jurisdiction of your business.
To apply as an MSP, please open a ticket or email us at msp@tcpshield.com.
Limitations
At this time, a maximum of 30 networks can be onboarded as an MSP.
Support
Users on reseller accounts will not receive support from TCPShield staff. They must consult with the account owner for onboarding/troubleshooting issues.
Termination
In the event an MSP becomes unable to pay their subscription, the MSP will be placed in a 5 day grace period from the day their invoice is marked as overdue. Past this date, their account will be assumed delinquent and reset to free plan.
The MSP assumes responsibility that their customers may choose to onboard via their own account in this event. We would be willing to assist of any transfer of ownership for networks that fall into this category via our normal support channels.
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